Ever since I started using computers I have worked with PCs. My dad was (and still is) strictly against anything Apple, mainly because he feels as if they over charge and do not let the user upgrade their product easily on their own. Which is a very fair argument in many ways. The consumer generally pays a lot more for an Apple product than for a Windows PC, and for what really? A different operative system and a hipstamatic form factor? And the fact that it is quite hard to upgrade anything you buy from Apple is a big downfall in my eyes. Sure, you can put in more ram or upgrade the harddrive on your Mac, but you tend to pay a lot more for the parts needed than you would if you wanted to upgrade a PC. Also, it’s a fact that you can’t upgrade any other Apple product, such as the iPhone, iPad, or iPod with more memory should you need it. Where most other phones, tablets and Mp3 players have the option to cram in an SD card, Apple’s products do not.
My main problem with Macs has always been the fact that I had never worked with one and thus I felt very out of my element the minute I sat down in front of one. The change for me came after I had had enough of dealing with poorly built PCs. My first laptop was an Acer, I had nothing but trouble with it and after about a year and a half the screen completely crapped out on me. It would cost too much to repair it for it to be worth it so I decided to buy me a completely new laptop instead. I bought an HP with great specs for a fair price, and I experienced the true definition of ‘you get what you pay for’. Within a few months of using the computer I had to send it into HP to have it fixed because it would not turn on. They exchanged the motherboard and I got it back. A few months later the exact same problem happened, and I sent it in again. I had to send it in once more before my warranty ran out, and the minute it did, the part that holds the screen to the rest of the computer cracked so that the screen would not stay upright on its own. That’s when I decided that I had had enough. I was not going to gamble on another crappily built PC again, so I skimped out the money to buy me a MacBook Pro.
Like I said earlier, I had never used a Mac extensively before, so I was naturally very lost in the beginning. However, I very quickly found out just how user friendly Mac OSx is and within a few days I felt right at home. I was actually very happy with my MacBook, I did not have any problems whatsoever for a long time. But I have had some problems recently. The main thing is that my Mac is not very keen on Flash, in fact I think my Mac hates Flash more than anything in the world. Regardless of which browser I use (I’ve tried them all), and regardless of how many times I reinstall Flash I still have a lot of trouble playing Flash-based web videos. Sometimes they don’t play at all, sometimes they are just laggy as hell, and about once a week the Flash plug-in crashes all together. The other problem I have had is that my hard drive crashed on me a few weeks back. I was devastated at first, and 7pm at night I rushed to the nearest Apple store to try and resolve the problem.
This is where I truly found the true beauty of Apple’s products. Granted I had bought the extended warranty for my computer, but regardless I was treated with the best costumer service I have ever experienced. When I was having trouble with my HP I had to be on hold with “Jason” from Tennessee (that sounded a lot more like Manoj from New Dehli than Jason from Tennessee) for several hours and got the “have you tried to turn it off and back on again” – standard script of any tech support. It was so different dealing with Apple though, I walked into the store, told them my problem, had to wait for about 10 minutes before they had a tech support person available to help me, and then they took care of everything. They even managed to boot my harddrive up via their system so that I could save most of my data. They then took my computer in and changed the hard drive over night. It was literally done at 9 am the next morning. Like I said, it was the best costumer service I have ever experienced. If I remember correctly the whole thing would have cost me about $200-300 if I wouldn’t have had the extended warranty, and I believe that was about what I paid for the extension, so I already made up for that decision.
I don’t know whether Macs are actually better built than PCs, all I can speak of is my own experience and I sure have had less problems with my current MacBook than with any PC I have ever owned before this. But it doesn’t really matter in the end because what matters to me, and what the reason is that I would buy another Apple computer again in a heart beat, is their vastly superior costumer service. That alone is literally worth paying a few extra hundred dollars for.
Do you agree? Have you had any bad customer service experiences with Apple, or any other company for that matter? Let me know in the comments below!